Overview
Damaged or Defective Items Only
Our policy lasts 30 days from the date of delivery. Because our items are custom-manufactured via 3D printing, we only offer refunds or exchanges for items that arrive damaged or defective. If 30 days have passed since your delivery, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must have arrived with structural damage (e.g., broken limbs on miniatures, cracked terrain, or non-functional card stands).
- You must provide photographic evidence of the damage and the original packaging.
- The item must be in the same condition as it was received.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale/Clearance Items: Only regular-priced items may be refunded; sale items are final sale.
- Custom Commissions: Items printed or painted to specific user-provided specifications.
The Return Process
To complete your return, we require a receipt or proof of purchase. Please contact us at bolli.rocks.biz@gmail.com with your order number and photos of the damage before shipping anything back.
Partial Refunds There are certain situations where only partial refunds are granted (at our discretion):
- Any item not in its original condition or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds & Exchanges
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at bolli.rocks.biz@gmail.com and we will send you further information.
Need help?
Contact us at bolli.rocks.biz@gmail.com for questions related to damaged items and returns.